FAQ

What is easiest and best way to shop with VitaminWarehouse.com?

Whether shopping for vitamins and supplements or health and wellness products, select the appropriate category at the top of each page. When shopping for a particular vitamin or supplement, we suggest that you enter the brand or keyword in the "search" provided. When shopping for health and wellness products, we suggest that you also utilize the "search" provided by using the general ailment or product category dropdown menu. When you want to purchase a product, you may place it in your shopping cart and continue shopping, or check out with your purchase. No order will be processed until you check out. For those Customers who would prefer to phone in their order or credit card information, you may contact us at 1-800-561-8230.

What methods of payment are accepted at VitaminWarehouse.com?

For your convenience, we accept Visa, MasterCard, and American Express.

Is there a minimum order?

Yes, due to our wholesale pricing structure, there is a minimum order requirement of $30.00 excluding shipping for vitamins, supplements and herbs.

What is your return policy?

All purchases at VitaminWarehouse.com include a 30 day no-questions-asked guarantee with the exceptions noted below. In the unlikely event that you receive defective merchandise, please contact our customer service department as soon as possible to determine the best method for replacement or repair of your defective product. For products damaged during shipping, you must first contact the carrier for inspection of the damaged product. After 30 days, the manufacturer should be contacted for either repair or replacement depending on the individual manufacture's warranty. Manufacturer contact information is usually found in the warranty, or instruction manual, or on the package.

Before returning any product, you will first need to obtain authorization from our return department by calling 1-800-561-8230, or by e-mail to returns@VitaminWarehouse.com. Any product returned without prior authorization will be returned to the sender at their expense. Non-defective products deemed by us to be unsalable will be accessed a 15% restocking fee (This fee usually covers the cost associated with us returning the product to the manufacture). You may then return the item by insured carrier to VitaminWarehouse.com. To help our quality control department, please enclose a short note of explanation with your return. After inspecting the product to insure that it was returned in its original condition, VitaminWarehouse.com will promptly credit you with your full product purchase price. All returns should be shipped postage prepaid . We suggest insurance at your option.Shipping charges will be refunded if the product was shipped in error.

Please note that as a matter of business VitaminWarehouse.com may have absorbed all or part of the shipping charges associated with your original order. In this situation we reserve the right to deduct our "actual" shipping costs from your credit.

We cannot accept returns of vitamins or supplements once they have been opened.

If you have a question as to whether or not an item is returnable, please contact our customer service department

For all questions involving product information, you contact us by e-mail to the info@VitaminWarehouse.com. All other questions by e-mail should be directed to info@VitaminWarehouse.com. We can be reached by telephone at 1-800-561-8230. Outside the USA please email us at info@VitaminWarehouse.com.

What are the shipping costs?

You have 3 delivery options to choose from: Standard, Priority or Overnight. We currently use UPS and USPS as carriers and calculate the shipping charge based on the weight and destination of your order. Click here for full details.

How can I get my questions answered?

For all questions involving product information, you may e-mail your inquiry to info@VitaminWarehouse.com. All other questions by e-mail should be directed to info@VitaminWarehouse.com. We can be reached by telephone at 1800-561-8230.