VitaminWarehouse.com’s Return Policy
Here at the VitaminWarehouse.com, you’re satisfaction is very important to us. Should you have any problems with your order please visit our Contact us, send us a message and a representative will respond to you within 12-24 hours.
All inquires are responded to in the order in which they were received. Are customer service representatives are here to assist you during regular business hours, M-F, 9am – 5pm. Should you need to contact outside of those hours, a representative will respond within 24 of the next business day.
Our shipper, UPS, cannot ship to any PO or APO addresses. Any orders placed with these addresses will not be accepted. All website orders can only be shipped within the United States.
VitaminWarehouse.com products are closeout inventory. All sales are final. If you need to return an item due to damage or defect, please contact us for a Return Authorization number and our customer service team will give you instructions on how and where to send your unused product.
All items must be received by The VitaminWarehouse.com within 30 days of purchase. In all cases refunds will be made ONLY to the credit card used for the original purchase. Please allow 2 billing cycles for the refund credit to appear on your statement.
The original packing slip is required for reimbursement. Please note that we do not have the ability to trace your return. Please refer to your carrier of choice for their tracking services. For our convenience we provide you with the UPS customer service website, www.ups.com should you choose them as your carrier.
PROMOTIONAL ITEMS RETURN POLICY
All sales are FINAL on any promotional items sold on VitaminWarehouse.com Please make sure that you have read the Return Policy in detail before making any purchases on http://www.vitaminwarehouse.com.
HOW TO RETURN AN ITEM
- Please put the merchandise to be returned in the box in which it was received.
- Include the original packing slip to ensure accurate processing for the item(s) being returned.
- Write “RETURN” on the top of the packing slip and specify what items are to be returned.
- Address the box to:
c/o Returns Department
575 Prospect St
Lakewood, NJ 08701
- Ship using the carrier of your choice.
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN, LESS UP TO A 15% RE-STOCKING FEE, SHIPPING AND HANDLING, AND ANY APPLICABLE TAXES.
Orders are typically shipped within 24-48 hours on regular business days. Upon placing your order you will receive a receipt by email. If an email receipt is not received, contact Customer Service department for verification. Be advised that shipping delays sometimes occur with our carrier, and are therefore beyond our control. Please allow up to 7 to 10 business days for delivery.
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